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Equity Support

Company Name:
Open Systems Technologies
A financial services technology firm catering to top tier Wall Street clients is looking for an Order Management Systems Trade Support Specialist.
RESPONSIBILITIES:
Interface with client Technology and Trade Support teams to gather onboarding requirements relative to setup inbound and outbound FIX sessions, account definition, pre-trade risk definition, and compliance reporting. Prototype setups directly with Traders and client support teams.
Demo Sell-Side OMS functionality and train end-users across different teams. For example, Traders, Mid Office, Compliance, Risk, Trade Support, and Technology.
Demo Sell-Side OMS functionality to potential new clients.
Provide production support. Work directly with client end-users to answer questions, troubleshoot, and provide alternatives. Use technical and analytical expertise to determine source of production problems and propose potential solutions. Communicate production problems to internal support and development teams.
Participate in user acceptance testing of new business functionality prior to delivering to the client.
Communicate effectively to provide continuity and transparency with respect to release and resolution of issues.
Be able to work both independently and in a team environment. Proactively seek ways to provide better service.
SPECIFIC RESPONSIBILITIES:
Provide phone, email, and IM production support for external clients.
Onsite client support to facilitate onboarding and training.
Demo Sell-Side OMS to prospective new clients.
Communicate effectively with clients and internal managers regarding day-to-day support and closure of escalated issues.
Conduct UAT of new functionality prior to releasing to clients.
Availability to provide off hours support as required.
SKILLS AND EXPERIENCE:
Five or more years working in a US Equity Trade Support role. Hands on experience supporting production Sell-Side OMS, EMS, and Mid Office systems. Strong top-to-bottom business knowledge of the US equity business. Nice to have knowledge of global equities, options, and futures markets but not a requirement.
Hands on experience with FIX protocol. Some experience with SQL, scripting, and UNIX.
Demonstrated ability to multitask, adapt quickly to change, pay close attention to detail, and to proactively follow through on open issues.
Capability to make effective decisions in high pressure situations.
Capability to communicate business requirements/functionality and technical overview to client teams and internal technical and non-technical staff.
Demonstrated ability to work with client teams to facilitate onboarding and training.
Interpersonal skills including excellent verbal and written communication skills

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