Bi-Lingual Receptionist
Organization:
Well-known Orthopedic PracticePay Rate:
$19-20/hrLocation:
Great Neck, NY - 5 days a week on-siteOur Organization is seeking to hire Bi-Lingual (Spanish) Customer Service Representatives to join our Call Center in our Great Neck, NY location.
Hours are Monday through Friday, 7:
45 am to 5:
00 pm.
Responsibilities:
Answering high volume phone queue.
Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.
Screens calls, takes messages and directs to appropriate triage.
Block schedules for surgeries, vacations, PTO, etc.
Prepares the daily schedule of physicians' office, OR and on-call coverage.
Televox:
check reports for cancellations daily and remove from schedule.
Record details of inquiries, comments and complaints.
Opens and closes switchboard according to established procedure.
Follows all HIPAA regulations as instructed.
Check New Patient list for duplicates.
Communicate and coordinate with internal departments.
Customer service email correspondence (must have proper grammar to compose emails to clients.
)Perform administrative functions/tasks and other duties/projects as assigned.
QualificationsHigh school diploma or equivalentPrevious experience in high volume/ fast paced environmentPrevious call center experience preferredProficient data entry and computer skillsStrong customer service support skillsExcellent interpersonal, teamwork and communication skills - verbal & writtenGood listening skills, good grammar and good reading comprehensionPunctual, reliable, hardworking, well organized, professional and detail orientatedStrong problem solving and critical thinking skillsProven ability to multi taskKnowledge of administrative proceduresPrevious scheduling experience is a plusBi-Lingual Spanish/English preferredHealthcare industry knowledge helpfulStrong computer literacy skills Recommended Skills Active Listening Administration Attention To Detail Call Centers Communication Computer Literacy Estimated Salary: $20 to $28 per hour based on qualifications.
Well-known Orthopedic PracticePay Rate:
$19-20/hrLocation:
Great Neck, NY - 5 days a week on-siteOur Organization is seeking to hire Bi-Lingual (Spanish) Customer Service Representatives to join our Call Center in our Great Neck, NY location.
Hours are Monday through Friday, 7:
45 am to 5:
00 pm.
Responsibilities:
Answering high volume phone queue.
Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.
Screens calls, takes messages and directs to appropriate triage.
Block schedules for surgeries, vacations, PTO, etc.
Prepares the daily schedule of physicians' office, OR and on-call coverage.
Televox:
check reports for cancellations daily and remove from schedule.
Record details of inquiries, comments and complaints.
Opens and closes switchboard according to established procedure.
Follows all HIPAA regulations as instructed.
Check New Patient list for duplicates.
Communicate and coordinate with internal departments.
Customer service email correspondence (must have proper grammar to compose emails to clients.
)Perform administrative functions/tasks and other duties/projects as assigned.
QualificationsHigh school diploma or equivalentPrevious experience in high volume/ fast paced environmentPrevious call center experience preferredProficient data entry and computer skillsStrong customer service support skillsExcellent interpersonal, teamwork and communication skills - verbal & writtenGood listening skills, good grammar and good reading comprehensionPunctual, reliable, hardworking, well organized, professional and detail orientatedStrong problem solving and critical thinking skillsProven ability to multi taskKnowledge of administrative proceduresPrevious scheduling experience is a plusBi-Lingual Spanish/English preferredHealthcare industry knowledge helpfulStrong computer literacy skills Recommended Skills Active Listening Administration Attention To Detail Call Centers Communication Computer Literacy Estimated Salary: $20 to $28 per hour based on qualifications.
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