Desktop Support Technician Level I, II, III
Quick Apply Full-time 2 hours ago Full Job Description About us Exormedia Inc.
is a dynamic Managed IT Services firm that provides first-class solutions, implementation, monitoring & support services to the business community.
Our primary objective is to deliver business solutions that ensure clients achieve and maintain a competitive edge.
An ideal candidate would be a solid IT generalist who is able to confidently take on any issue - including issues not experienced before.
Initiative required to problem solve and research solutions to assist the client.
Company culture and work/life balance are a main driving focus for Exormedia Technical Services.
We work hard, but also expect our team members to enjoy their lives outside of work.
We hope to enhance our team with someone inquisitive, eager to learn, committed and friendly.
The success of our business is founded on our great relationships with our clients.
We are looking for someone who will be able to work with our clients in a personalized manner and deliver quality results to allow their businesses to flourish as a result.
Essential Duties and
Responsibilities:
The Exormedia IT Specialist, under general supervision, will respond to and resolve support tickets for Exormedia products and partner issues.
This includes a wide range of issues and requires general and specific technical expertise in many areas including:
server and workstation hardware and software, operating system installation and setup, backup and disaster recovery support, virtualization using Hyper-V server, firewall setup and configuration and other technical support and service issues including answering general questions regarding third party products offered through Exormedia.
A typical day can vary widely with a host of issues from simple to complex.
The ability to prioritize activities, multi-task and effectively manage multiple partner requests is essential.
Specific Duties:
install and configure RMM agents install and configure new desktops for clients install desktops at client sites monitor and manage the RMM portal remote and onsite support technical issues delegated by ticketing platform thoroughly document new knowledge base articles and update existing articles successfully resolve tickets w/ metrics in line with HCS Standards install and configure Exormedia solutions troubleshoot failed RMM checks troubleshoot failed Exormedia partner backups perform bare metal recovery to OS perform bare metal recovery to VM Job Type:
Full-time
Benefits:
Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Professional development assistance Tuition reimbursement Schedule:
8 hour shift Supplemental pay types:
Bonus pay Ability to commute/relocate:
Great Neck, NY 11024:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop support:
1 year (Required) iOS:
1 year (Preferred) Windows:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
is a dynamic Managed IT Services firm that provides first-class solutions, implementation, monitoring & support services to the business community.
Our primary objective is to deliver business solutions that ensure clients achieve and maintain a competitive edge.
An ideal candidate would be a solid IT generalist who is able to confidently take on any issue - including issues not experienced before.
Initiative required to problem solve and research solutions to assist the client.
Company culture and work/life balance are a main driving focus for Exormedia Technical Services.
We work hard, but also expect our team members to enjoy their lives outside of work.
We hope to enhance our team with someone inquisitive, eager to learn, committed and friendly.
The success of our business is founded on our great relationships with our clients.
We are looking for someone who will be able to work with our clients in a personalized manner and deliver quality results to allow their businesses to flourish as a result.
Essential Duties and
Responsibilities:
The Exormedia IT Specialist, under general supervision, will respond to and resolve support tickets for Exormedia products and partner issues.
This includes a wide range of issues and requires general and specific technical expertise in many areas including:
server and workstation hardware and software, operating system installation and setup, backup and disaster recovery support, virtualization using Hyper-V server, firewall setup and configuration and other technical support and service issues including answering general questions regarding third party products offered through Exormedia.
A typical day can vary widely with a host of issues from simple to complex.
The ability to prioritize activities, multi-task and effectively manage multiple partner requests is essential.
Specific Duties:
install and configure RMM agents install and configure new desktops for clients install desktops at client sites monitor and manage the RMM portal remote and onsite support technical issues delegated by ticketing platform thoroughly document new knowledge base articles and update existing articles successfully resolve tickets w/ metrics in line with HCS Standards install and configure Exormedia solutions troubleshoot failed RMM checks troubleshoot failed Exormedia partner backups perform bare metal recovery to OS perform bare metal recovery to VM Job Type:
Full-time
Benefits:
Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Professional development assistance Tuition reimbursement Schedule:
8 hour shift Supplemental pay types:
Bonus pay Ability to commute/relocate:
Great Neck, NY 11024:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Desktop support:
1 year (Required) iOS:
1 year (Preferred) Windows:
1 year (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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